Comments on: Tiscali - a truly awful company to deal with

By: Customer Service gone bad… : Gareth’s Blog

Customer Service gone bad… : Gareth’s Blog — Wed, 08 Oct 2008 14:57:30 +0000

[...] reading my friend Sam’s latest post about Tiscali and the bad customer service that he received from them, I thought I’d write a little about [...]

By: safder khaliq

safder khaliq — Wed, 17 Sep 2008 18:06:42 +0000

this company is a f**kin disgrace they employ absloute idiots who dont have a clue what they are talking about when i signed up i was told would get 3 months free and no line rental charge for the 12 months. since then every month i get charged line rental and havent got f**k all free. i have to phone up every month spend over an hour with these f**kin useless b**tard advisors who dont put any notes on the accts and they havent got a clue what i am talking about despite me calling every month. the same bullsh*t every month there customer service is a joke.. my advise to anyone dont sign up or renew your contract with this bullsh*t company..

By: Matthew

Matthew — Tue, 02 Sep 2008 22:43:50 +0000

Well you certainly don’t have to look far to find complaints about Tiscali.
I’d had broadband with Tiscali for 18 months, when I tried to sign up for line rental and calls. They started billing me for BB and calls (but not line rental) whilst also instisting that my line rental and call charge request had been unsuccessful. After 4 weeks of telephone calls and emails to Customer support, either speaking to total morons or receiving cut & paste responses to my emails, I gave up and cancelled my BB. 2 days later I received a call saying that my Line Rental had gone through. Another call to the cancellation department revealed that I’d had line rental and call charges all along it just hadn’t shown on their system. So now, instead of cancelling just my Broadband they have cancelled the lot. I have no line, no calls, no broadband plus the prospect of paying a £124.99 connection charge to BT and tying myself into a 12 month contract when I’d just waited 18 months to get out of the previous one.
From the other comments, posted here, it seems that I also have many months of false bills, Debt Collectors and bad credit ratings to look forward to. It would appear that I have only just walked through the gates of Tiscali Hell and have yet to find my way out.
I would love to hear from anyone who has successfully chased these bastards through courts.

By: Eileen

Eileen — Tue, 15 Jul 2008 20:42:26 +0000

I cancelled with them in April went to sky worked like a dream but now they are still billing me despite agreeing that I have not had a service from them since April, if they think I will roll over they are wrong I will go to court if I have to B******s

By: Pete

Pete — Sat, 05 Jul 2008 12:58:33 +0000

I can echo all the above about Tiscali. I cancelled my account with them in April 2008. The were paid the final payment of £15.99 in May by Direct Debit at which point I cancelled further Direct debits. Since then I continue to receive bills and now a threat to put the matter in the hands of their Debt Collection Agency. During several phone calls to Tiscali they did confirm that they had cancelled my account on 15th April and that I should ignore all further demands.

BUT THAT’S NOT ALL. At the time I cancelled my account I was moving to a new address and opened another account with them to provide telephone and broadband. Lo and behold a telephone engineer called at the new address and confirmed that the phone line was working OK. A month later no sign of broadband or any acknowlegement from Tiscali that I had a new account with them. I phoned them literaly more than 50 times, with the usual long holds, but got nowhere. They just said they had no knowledge of my new account and kept telling me to phone other numbers, some of which in fact did not exist, even though they were by then providing me with a telephone service. I eventually gave up and contacted BT who gave me a telephone and broadband service within 15 days.

By: labo

labo — Tue, 10 Jun 2008 02:10:32 +0000

I have just received a letter from their debt recovery agent after cancelling my account last year october and paying my final bill of £14.99. It took them ages to cancel my account, I gave them a 30days notice in september to cancel my account and I was told this isnt possible until sometime in october, I rang them up again because i had moved out of the flat where my broadband was and no longer required their services and told them someone seemed to be using my account without my knowledge and I really would like to cancel this, I had to give another 30days notice, this was accepted and a reference number was given to me. The account was still not cancelled cos i checked my account and noticed someone else was still using this. I asked them to cancel it immediately on 31st Oct 07 as I was moving abroad not to return which I explained and the reason I was charged £14.99 as my final bill. I wonder why I am now getting letters from some debt recovery agency, requesting £5.99… which honestly isnt even itemised. Very annoying company

By: Corinthia

Corinthia — Thu, 07 Feb 2008 18:32:10 +0000

I too have problem with Tiscali. One day after using Tiscali for four years I couldn’t long on to my e-mail. When I contact them after waiting 1/2 hour on the phone, they said I canceled my direct debit a month ago. I said I have not done such thing. They said they will reconnect you. I said if you know this why you didn’t let me know. An e-mail would have solved the problem. They gave me lots of B***sht. They I will be able to use may e-mail within 72 hours (Why I don’t know. This was three week ago and still can’t log on. They keep say there is nothing wrong with my e-mail and everything is fine. I think they are useless. I don’t if they get paid for their space or their brain. Next if something happen again I won’t bother to contact them and will cancel the DD.

By: Stephen

Stephen — Mon, 28 Jan 2008 16:36:00 +0000

Starting up with tiscali or cancelling with them is a nightmare. Everything takes far too long. How the very f**k can an address change take 20 days?

I need a status update on my new connection and the guy said all was ok. Called back 5 days later and all was not ok. I dont think the first guy even checked his computer. If they encounter a prob they dont contact you, you have to contact them. A little note sits are your record for days until you realise something is up.

Cancelling is a pain cus you are stuck in huge ques and can only cancel between 9-6 on weekdays when most of us are at work and cannot sit waiting on a que. WHy is the que so long? Not enough staff and so many people having troubles with them.

They are a truly awful company.

By: Customer Service gone bad… « Gareth’s Blog

Customer Service gone bad… « Gareth’s Blog — Tue, 22 Jan 2008 20:19:13 +0000

[...] gone bad… Posted on January 22, 2008 by Gareth After reading my friend Sam’s latest post about Tiscali and the bad customer service that he received from them, I thought I’d write a little about [...]

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